Refund Policy

QUICK DELIVERY's refund policy depends on the situation. If you cancel an order before the restaurant starts delivering, you may be able to get a refund, but it may take up to 10 days to process. If you have issues with a Sodexo card payment, refunds within 24 hours are possible, or a voucher may be issued. Lieferando's terms and conditions state that customers are generally bound by their orders, and refunds are not typically granted unless cancellation is allowed. 

Here's a more detailed breakdown:

  • Cancellation Refunds: If you cancel your order before the restaurant begins delivery, you may be eligible for a refund. This process can take up to 10 days to process. 
  • Sodexo Card Refunds: If you used a Sodexo card and the order was not delivered, a refund may be possible within 24 hours, or a voucher can be issued if the 24-hour window has passed. 
  • Price Matching Guarantee: If you find a price difference between a Quickdelivery order and a direct restaurant order, you can request a voucher for the difference, according to Quickdelivery. 
  • Tip Refunds: Tips are generally not refundable after they are confirmed. 
  • Gift Card Purchases: Purchases of gift cards are not refundable. 
  • Contacting Customer Service: If you believe you are entitled to a refund, you should contact Quickdelivery's customer service.